The inaugural Safeguard National User Group meeting is being held on Thursday 5th December in Birmingham and all users have been invited to attend.
The latest release of Safeguard plus other developments will be discussed at the meeting; with over 150 attendees already confirmed we are expecting this to be an excellent event and a great opportunity for knowledge sharing within the Safeguard community.
Safeguard Incident includes the RCA module. The allocation of RCA investigations is either automatic within the system based on ‘rules’ or the organisation can allocate an investigator from a directory of staff ensuring that investigations are equally distributed among those trained in RCA.
Based on the Route Cause Analysis fishbone template investigators are taken through three steps that allows them to identify the chronology of events, contributory factors, route causes and details around being open.
Standard reports within Safeguard allow the investigator a choice of outputs for an RCA, to include/exclude the chronology and details from the original incident.
The Questionnaires have become an integral part of incident reporting, gathering additional information either at the time of the incident, or later as part of the further investigation or RCA. Questionnaires are used for diverse purposes such as Cardiac Arrest, Pressure Sores/Ulcers, Violence and Aggression, Sickness Absence and Falls. They can be allocated to individual staff via the Web Incident Management, for example Occupational Health could be requested to complete a form to provide additional information for a staff accident.
Safeguard Asset Management provides a comprehensive register of all assets, both medical and non-medical within the organisation.
The system allows Managers to take responsibility for updating and managing equipment records for assets within their areas. This includes the movement of equipment between services and locations, a service history, warranty and documentation. For organisations that have their equipment serviced externally compiling an asset register ensures they are not being charged for equipment not in use or donated to another service provider e.g. charity
Reminders ensure that owners/managers are informed when equipment is nearing the end of its life, out of warranty or due a service.
Safeguard Customer Services collects patient feedback both within the organisation (Local Resolution) and after the service user has gone home.
Many pages can be designed, each with different information and guidance to serve different purposes. For example, links could be setup on the Organisation’s main web site inviting service users to give feedback, signposting to different pages for positive and negative experience: Tell us what we did right Tell us what we did wrong. In addition, a Local Resolution form could be accessed from the intranet for staff to enter details of issues resolved locally.
A new module is being developed so that any member of staff can raise a Safeguarding Alert for a vulnerable person via a web page. This is managed through the Safeguarding module by the appropriate lead within the organisation. Please contact firstname.lastname@example.org for further information.
NRLS dataset version 2, enabling more in-depth analysis of pressure sores and maternity incidents, has been rolled out by Ulysses. In conjunction with the NHS Commissioning Board Special Health Authority, we are helping with the small amount of remapping required.
Safeguard Incident has an automatic upload process to NHS Protect Security Incident Reporting System (SIRS).