Customer Support

At Ulysses we provide all our customers with full support to ensure they get the most out of the System. Whether it is setting up the System, generating reports or calling for advice, we are always happy to hear from you. All queries are logged allowing analysis of the issues raised, providing valuable feedback for system design.

The help desk can be contacted via telephone or email, and it will always be answered by someone who knows the Ulysses system in depth.

"Have a good weekend and thanks for all the support that you and the guys continue to provide!"
"Thanks for your customer care - as ever. I know the company have been very responsive to our requirements – and this has been so helpful – so thanks again."

Webinars provide customers across organisations with a forum to discuss and concentrate on Ulysses in depth. There is always a focus on the systems, with demonstrations of new functionality and discussion of our plans for future development. Customer participation is key to these events, and all users are invited to raise topics before the event as well as during the session. If there are any national initiatives of particular relevance at the time of the meeting, we invite external speakers to join us.

User Group Webinars

"Really useful particularly discussion about how different Trusts could use the system. Good opportunity to comment on the system before it is launched"
"As a new customer of the system I found this workshop very useful. Also useful to meet with other Trusts using the system, and the opportunity to see how they utilise different aspects"
"Learned some really useful tips from the session and the participants"
"Usual high standard delivery of presentation. Staff know their subject and happy to listen to users and to implement user requests"
"Another really good worthwhile day – thank you"
"Very well presented at an easy to follow pace with useful information"
"Pleasant well-presented and informative, friendly team delivery"

Ulysses provides full training at all levels and each training session is tailored to the requirements of the organisation. When a request for training is made, we discuss what you would like to cover on the day and who needs to be trained. If the training involves creating reports to a specific design, we’ll ask you to send us examples so that any preparatory work can be completed. Many organisations have benefited from advanced and/or refresher training for their staff that have been using the System for many years.

At the implementation stage, a training package is put together with time frames and schedules for each day.

Feedback about our training:

"The training generated a lot of interaction from the group. Social networking was encouraged"
"Very patient staff/trainers – thank you"
"Many, many thanks for coming along today and delivering a really good session. Much appreciated by all of us who were there"
"Training delivered very well with plenty of opportunities to interact"